The owner had been running his locomotive parts trading business across Canada and Turkey for twelve years. Like most companies in his industry, the operation lived across:
- A pile of Excel sheets only one person could fully read
- An older CRM that had become a database of forgotten contacts
- Email threads spanning months on individual deals
- PDF templates filled in manually for every quote, proforma, and PO
He wasn't drowning — he was successful — but he knew he was leaving money on the table. Quotes took days when they should have taken hours. RFQs got missed. The Excel quote-builder was so brittle his team avoided changing it. His website hadn't been touched in seven years.
Within 60 days of going live on RadProcess
- All historical customers, suppliers, products, and transactions were migrated into the platform
- A modern multi-language website was live on his existing domain
- Google Ads campaigns were running, bringing qualified inbound inquiries
- His operations team had retired the Excel quote builder and was running every quote in RadProcess
Quote pending — real customer quote will appear here once the interview is complete.
We're being deliberately selective about onboarding new customers because every customer gets direct founder support. If your trading house wants to be next, book a walkthrough below.