Privacy Policy

1. Introduction

RadExt Software Inc. ("we," "our," or "us") operates RadProcess, a supply chain management and CRM platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

We are committed to protecting your privacy and complying with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

2.1 Information You Provide

When you register for and use RadProcess, we collect:

• Account Information: Name, email address, company name, phone number
• Business Data: Supplier information, customer data, inventory records, purchase orders, sales orders, and other data you enter into the Service
• Payment Information: Billing details, credit card information (processed securely through third-party payment processors)
• Communications: Messages, support tickets, and feedback you send to us

2.2 Information Collected Automatically

When you use RadProcess, we automatically collect:

• Usage Data: Features used, actions taken, time spent, pages visited
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, errors, system activity
• Cookies: Session data, preferences, authentication tokens

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing statements
• Communicate with you about your account and the Service
• Provide customer support and respond to inquiries
• Send important notices, updates, and security alerts
• Analyze usage patterns and improve user experience
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations
• Send marketing communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party companies that help us operate the Service, including:

• Cloud hosting providers (e.g., AWS, Vercel)
• Payment processors (e.g., Stripe)
• Analytics services (e.g., Vercel Analytics)
• Email service providers
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Respond to government requests

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure cloud infrastructure with industry-leading providers
• Regular backups and disaster recovery procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you cancel your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at info@radext.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how you use the Service
• Improve performance and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

RadProcess is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last Updated" date at the top indicates when this policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you have concerns about our privacy practices, please contact us first. If you are not satisfied with our response, you may file a complaint with your local data protection authority:

• Canada: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
• EU: Your local supervisory authority